Fi88 is fully committed to protecting your privacy and personal data. This document clearly explains how we collect, use, store, and protect your information as a valued Malaysian player.
Six core principles that form the foundation of fi88's personal data protection policy.
All data transmitted between your device and fi88's servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
Fi88 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, correct, download, or request deletion of your personal data at any time via your account settings or our customer support.
Your data is stored in data centers protected by internationally recognized physical and digital security standards, with around-the-clock security monitoring.
Fi88 uses cookies to improve the user experience. You can manage your cookie preferences through your browser settings at any time without affecting your account.
The fi88 privacy policy is drafted in alignment with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your rights as a user are fully protected at all times.
Welcome to the fi88 Privacy Policy. This document is fi88's official statement on how we handle your personal data as a player or visitor to our website. fi88 is an online entertainment platform operating under an international licence, fully committed to protecting the privacy of every user who trusts our services.
This Privacy Policy applies to all personal information collected through the fi88 website, the fi88 mobile app for Android and iOS, and all communication channels between you and fi88 including Live Chat, email, and customer support. By accessing or using any fi88 service, you agree to the terms set out in this Privacy Policy.
We take a transparent and responsible approach to managing your data. No hidden terms or questionable practices — what is written here is exactly what we do, without exception.
Document Scope: This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). If you are located outside Malaysia, your local data protection laws may also apply, and fi88 strives to comply with all relevant requirements.
Fi88 only collects data that is genuinely necessary to provide a safe, efficient service that meets legal requirements. The following are the categories of data we collect:
| Data Category | Examples | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, eWallet details (TNG, Boost), transaction history | Mandatory (payment) |
| Gaming Activity Data | Betting history, win/loss records, game preferences | Automatic |
| Technical Data | IP address, device type, operating system, browser, cookie data | Automatic |
| Communication Data | Live Chat records, support emails, user feedback | Where applicable |
Important Note: fi88 does not collect sensitive information such as medical records, religious beliefs, or political views. We only request information directly relevant to the provision of our platform's services.
Your personal data is collected through several different channels, depending on how you interact with the fi88 platform:
When you use the fi88 platform, our systems automatically record certain technical data for security and service improvement purposes, including your IP address, browser type and version, pages you visit within the platform, session time and duration, and mobile device information if you are using the fi88 app.
In certain situations, fi88 may receive your information from payment service providers such as FPX, Touch 'n Go, or Boost to verify your transactions, as well as from third-party identity verification bodies we use for our automated KYC process.
Fi88 uses your personal data solely for legitimate and transparent purposes. The following is a complete list of the purposes for which your data is used:
Marketing Preferences: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing consent does not affect the delivery of important account-related notifications.
Fi88 does not sell, rent, or disclose your personal data to third parties for their own independent marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:
Fi88 works with selected third-party service providers to support our platform's operations. These include game providers such as Pragmatic Play, Evolution Gaming, and others who require minimal technical data to deliver games to you, as well as payment processors who handle your deposit and withdrawal transactions. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by fi88.
Fi88 may disclose your information to government authorities, law enforcement bodies, or courts where required to do so by applicable law, a valid court order, or to defend the legitimate rights and interests of fi88 in legal proceedings.
In the event of a merger, acquisition, or transfer of fi88's business assets, user data may be transferred as part of those business assets. You will be notified in advance of any such transfer and your options in relation to it.
fi88 Guarantee: In all data sharing situations, fi88 ensures adequate protections are in place through contractual agreements, security assessments, and ongoing monitoring of all parties who receive your data.
The security of your data is fi88's absolute priority. We continuously invest in the latest security infrastructure to ensure your personal and financial data is always protected against unauthorised access, loss, or misuse.
Response to a Data Breach: Despite all these security measures, no system is 100% guaranteed. In the event of a data breach affecting your information, fi88 is committed to notifying you within 72 hours of becoming aware, in line with international data protection best practices.
Fi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of the fi88 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.
As a fi88 player, you have certain rights regarding your personal data. fi88 fully respects these rights and provides straightforward mechanisms for you to exercise them:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
If your data is inaccurate or outdated, you have the right to request a correction from us immediately, at no charge.
You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
You may request that we restrict the processing of your data in certain situations, such as when the accuracy of the data is disputed.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, and we will honor that request.
How to Exercise Your Rights: To exercise any of the above rights, contact the fi88 privacy team via Live Chat or email at [email protected]. Please include your username and the type of request. We will verify your identity before processing any request to ensure the security of your data.
Fi88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are our general data retention guidelines:
When your data is no longer needed and there is no legal requirement to retain it, fi88 will securely delete or anonymize that data using methods that comply with industry standards.
Fi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technologies used, new legal requirements, or user feedback. We are committed to informing you of any significant changes.
When we make significant changes to this Privacy Policy, we will display a clear notice on the fi88 platform homepage and send an email notification to the address registered to your account at least 14 days before the changes take effect. For minor amendments such as grammatical corrections or clarifications, we may update this document without prior notice.
The "Updated" date at the top of this page always reflects the current version of the Privacy Policy. You are encouraged to review this page periodically. Continued use of the fi88 platform after any amendments take effect constitutes your acceptance of the updated policy.
Fi88 takes every privacy enquiry and concern seriously. If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a data protection concern, please contact us through the following channels:
When contacting us regarding privacy matters, please include your account username (if applicable), the nature of your inquiry or request, and any additional information that helps us process your request more efficiently. All privacy inquiries are handled in strict confidence and are only accessible to authorized staff.
We believe privacy is more than a legal obligation — it is the foundation of trust between fi88 and every one of our players.
Register a free account today and enjoy a safe, transparent, and exciting experience alongside hundreds of thousands of Malaysian players who already trust fi88.