Fi88 Terms & Conditions — Complete Platform Usage Guide

1 Introduction & Acceptance of Terms

Welcome to fi88, an online entertainment platform operating under a recognised international licence. This Terms and Conditions document constitutes a legally binding agreement between you as the user ("Player") and fi88 as the platform operator ("fi88", "we", "Platform").

By accessing the fi88 website, downloading our mobile app, registering an account, making a deposit, or using any service offered by fi88, you automatically agree to comply with and be bound by all terms, conditions, policies, and guidelines contained in this document and related documents referenced herein, including our Privacy Policy and Responsible Gaming Guide.

If you disagree with any part of these terms, you are not permitted to use the fi88 platform. Continued use of the platform following any amendments to the terms will be considered your acceptance of those changes.

2 Eligibility & Registration Requirements

To register and use the fi88 platform, you must meet all of the following eligibility requirements at all times:

• Minimum age: You must be at least 18 years of age. fi88 takes the protection of minors from gambling activities seriously.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your place of residence.
• Not a fi88 agent: You are not an employee, contractor, representative, agent, or immediate family member of any individual working with fi88 or our service providers.
• Accurate information: All information you provide during registration is true, accurate, current, and complete.
• Single account: Each player is permitted to hold only one active account. Registering multiple accounts under the same or different identities is prohibited.

Fi88 reserves the right to verify your eligibility at any time by requesting identity verification documents such as an identity card, passport or other official documents. Failure to provide the requested documents within the specified timeframe may result in your account being suspended or terminated.

KYC Verification Process

As part of fi88's commitment to security and anti-money laundering compliance, all players requesting their first withdrawal or reaching certain deposit thresholds are required to complete the Know Your Customer (KYC) process. Required documents include a clear photo of your identity card or passport, proof of current address (such as a utility bill or bank statement dated within the last 3 months), and in certain cases, proof of the payment method used.

3 User Account & Responsibilities

Your fi88 account is personal and non-transferable. You are fully responsible for all activities that occur under your account, whether carried out by you or by any third party who gains access through your negligence.

Account Security

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an extra layer of protection — highly recommended.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after every session, especially on shared devices.
• Contact fi88 customer support immediately if you suspect your account has been accessed without authorisation.

Account Information Update

You are responsible for ensuring your account information remains accurate and up to date. Should any personal details change — such as your phone number, email address, or residential address — you must update them via your account settings or by contacting our customer support. fi88 is not liable for any losses arising from outdated or inaccurate account information.

4 Deposit & Withdrawal of Funds

Deposit

Fi88 accepts deposits via the following methods available to players in Malaysia:

• FPX (Financial Process Exchange) — instant internet bank transfer
• TNG eWallet (Touch 'n Go) — instant 24/7
• Boost eWallet — instant 24/7
• Internet Banking Transfer — via Maybank2u, CIMB Clicks, RHB Now and other major Malaysian banks

All deposits are processed instantly and credited to your account with no additional fees from fi88. The minimum deposit is RM 30 per transaction. fi88 does not accept third-party deposits — deposits must come from an account registered in your own name.

Withdrawal

Withdrawing funds from your fi88 account is subject to the following conditions:

1. Your account must have completed full KYC verification before your first withdrawal request can be processed.
2. The minimum withdrawal amount is RM 50 per transaction.
3. Withdrawals to TNG eWallet and Boost are completed within 15 to 30 minutes after verification.
4. Transfers to internet banking accounts are processed within 1 to 3 working hours.
5. Fi88 reserves the right to request additional documents for withdrawals exceeding certain limits as a fraud prevention measure.
6. Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances approved by the fi88 withdrawal team.

5 Bonuses, Promotions & VIP Programme

Fi88 offers a variety of bonuses and promotions to players from time to time. All bonuses are subject to the specific terms stated in each promotional offer, as well as the following general conditions:

• Rollover requirement: Each bonus carries a wagering requirement (rollover) that must be fulfilled before any withdrawal is permitted. Rollover requirements vary by bonus type and are clearly stated in each promotion's terms.
• Bonus validity period: All bonuses have a validity period that must be observed. Bonuses that are unused or whose rollover requirements are not met within that period will expire automatically.
• One bonus at a time: Players may only hold one active bonus at a time, unless otherwise stated in the relevant promotion terms.
• Bonus abuse prohibition: Any attempt to abuse the bonus system, including the use of multiple accounts, arbitrage betting, or strategies designed to claim bonuses without genuine risk, is prohibited and may result in bonus cancellation and account closure.
• Non-transferable bonuses: Bonuses credited to your account are personal and cannot be transferred to another player.

Fi88 VIP Programme

The fi88 VIP Programme is designed to reward loyal players with exclusive benefits. VIP tier eligibility is based on your gaming activity and reviewed on a regular basis. VIP benefits include higher withdrawal limits, special bonuses, a personal account manager, and early access to new promotions. fi88 reserves the right to modify, suspend, or terminate the VIP programme with reasonable notice.

6 Game Rules & Fairness

All games available on the fi88 platform — including slots, live casino, fish shooting, table games, and sports betting — operate according to rules set by their respective game providers and overseen by fi88.

All casino games use a Random Number Generator (RNG) that has been independently audited by accredited certification bodies such as eCOGRA and iTech Labs. This ensures every game outcome is fully random and fair to all players.

For Sports Betting, all match results are final as determined by the recognised sporting body. fi88 uses official data sources to determine betting outcomes. In the event of an abandoned or postponed match, sport-specific rules will apply as stated in the Sports section of the platform.

7 Prohibited Behaviour & Activities

To ensure a safe and fair gaming experience for all users, the following activities are strictly prohibited on the fi88 platform:

1. Registering or using more than one account, whether under your own identity or another person's.
2. Using automated software, bots, scripts, or any tools designed to manipulate or gain an unfair advantage in games.
3. Committing fraud, forging documents, or providing false information during registration or the KYC process.
4. Using the fi88 platform for money laundering or financing illegal activities.
5. Infringing fi88's intellectual property rights, including copying, distributing, or modifying platform content without authorisation.
6. Exploiting technical vulnerabilities or loopholes in the system to gain an unfair advantage — any winnings obtained this way will not be paid out.
7. Disrupting or attacking fi88's technical infrastructure.
8. Playing on behalf of another person or receiving payment to place bets on behalf of a third party (unlicensed agent activity).

8 Privacy, Data & Security

Fi88 takes the protection of your personal data seriously. All information you provide to us is secured with 256-bit SSL encryption — the same security standard used by leading banking institutions.

Your personal data is collected, used, and stored in accordance with the detailed fi88 Privacy Policy, available on the Privacy Policy us. In short, fi88 will not sell, rent or share your personal data with third parties without your consent, except where required by law or the relevant authorities.

Fi88 employs two-factor authentication (2FA) technology, 24/7 account activity monitoring and an advanced fraud detection system to protect your account and funds from unauthorised access.

9 Account Suspension & Closure

Voluntary Closure

You may close your fi88 account at any time by contacting our customer support team via Live Chat. Prior to closure, any valid balance in your account will be processed for withdrawal once all conditions have been met.

Suspension by fi88

Fi88 reserves the right to suspend or close your account without prior notice under the following circumstances:

• Violation of any provision in these Terms and Conditions
• Evidence or suspicion of fraudulent activity or money laundering
• Failure to complete the KYC process within the stipulated timeframe
• Request from a competent authority
• Negative account balances resulting from technical errors or chargeback fraud

Self-Exclusion

As part of our commitment to responsible gaming, players may apply for a temporary self-exclusion (7 days, 30 days, 90 days) or a permanent one. Applications can be submitted via account settings or by contacting customer support. For more information, visit the Responsible Gaming us.

10 fi88 Limitation of Liability

Fi88 strives to ensure the platform operates without interruption at all times. However, we cannot guarantee that the platform will be entirely free from errors, outages or technical failures. In such cases, fi88's liability is limited as follows:

• fi88 is not responsible for any losses arising from technical outages, server failures or internet connectivity issues beyond our control.
• fi88 is not responsible for any game outcomes resulting from a player's misinterpretation of the game rules.
• In the event of a technical error that causes an incorrect game result, fi88 reserves the right to void or adjust that result.
• fi88 is not responsible for any taxes, duties or charges that may be imposed on players in relation to their winnings under local laws.

Players acknowledge that online gambling involves financial risk. fi88 is not responsible for any financial losses incurred through gambling activity on our platform. Please play responsibly and within your financial means.

11 Amendments to Terms and Conditions

Fi88 reserves the right to amend, update or modify any part of these Terms & Conditions at any time. Any changes will take effect immediately upon publication on this website.

Fi88 will endeavour to notify players of significant changes via in-platform notifications or email to the registered address. However, it remains your responsibility to check this page periodically to ensure you are always aware of the latest terms.

Your continued use of the fi88 platform after any amendments are published constitutes your acceptance of those changes. If you do not agree with the amendments made, you should stop using the platform and close your account.

12 Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or any aspect of fi88's services, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Live Chat icon within the fi88 platform.
• Email: [email protected] — we aim to respond within 24 hours.

We are committed to addressing every enquiry professionally and within a reasonable timeframe. Your satisfaction and comfort as a fi88 player is our top priority.