Account & Registration
Frequently asked questions on how to register, manage and recover your fi88 account.
Click the "Register" button at the top of the fi88 website or visit
/register. Enter your active Malaysian phone number, create a strong password, and enter the OTP code sent to your number. The process takes less than 3 minutes and your account is ready to use immediately after registration. You must be 18 years of age or older to register.
No. Each user is only permitted to hold one fi88 account. Registering multiple accounts violates the terms of use and may result in all associated accounts being immediately suspended. If you are having trouble with your existing account, contact fi88 live chat support for help resolving the issue without needing to create a new account.
Log in to your fi88 account and go to "Account Settings". Select "Personal Information" and click the option to update your phone number. You will be asked to verify your identity via OTP sent to your old number before the new number is updated. If you no longer have access to your old number, contact fi88 customer support with proof of identity for manual update assistance.
An account may be suspended for several reasons — suspicious login attempts, incomplete KYC verification, or activity that violates the terms of use. Contact fi88 live chat support to find out the reason for the suspension and the steps to recover your account. Have your identity verification details ready, such as your full name and registered phone number, to speed up the process.
Yes, fi88 requires KYC verification to ensure the safety of all members and to comply with industry standards. The fi88 KYC process is straightforward — you only need to verify your Malaysian phone number during registration. For withdrawals exceeding a certain limit, additional information verification may be required. This process is typically completed in a short time.
Deposit & Payment
Learn how to make a deposit, accepted payment methods, and fi88 transaction limits.
fi88 accepts a wide range of popular payment methods in Malaysia — FPX (instant internet banking transfer), TNG eWallet (Touch 'n Go), Boost, and internet banking transfers via all major Malaysian banks including Maybank, CIMB, Public Bank, RHB and Hong Leong. All deposit methods are processed instantly and funds are credited directly to your fi88 account without delay.
The fi88 minimum deposit is just RM 30 — among the lowest on Malaysia betting platforms. This lets you get started without committing a large amount of capital. There is no maximum deposit limit set for regular players, though transaction limits may vary depending on your chosen payment method and the limits set by your payment provider.
Deposits via FPX and e-wallets are usually processed instantly. If funds have not arrived after 5 minutes, first check whether the transaction was successful on your bank or e-wallet side (refer to your SMS or app notification). If the transaction was successful on the bank's side but the funds have not arrived in your fi88 account, contact live chat support with your transaction reference number, date and time, and deposit amount for immediate investigation.
fi88 does not charge any processing fees for deposits. However, some banks or e-wallet providers may apply a small charge for FPX transactions — typically between RM 0.10 and RM 1.00 depending on your bank. Such charges, if any, are imposed by the bank and not by fi88. Check with your bank regarding FPX transaction fees before making a deposit to avoid any surprises.
Withdraw Funds
How to withdraw your winnings from fi88 quickly and securely.
fi88 processes withdrawals in under 15 minutes for most requests — making fi88 one of the fastest withdrawal platforms in Malaysia. Withdrawals via TNG eWallet and Boost are typically completed within 5 to 10 minutes. Bank account withdrawals may take slightly longer, between 10 and 30 minutes depending on the processing time of the respective bank.
The minimum withdrawal at fi88 is RM 50. For the maximum limit, standard daily withdrawals are allowed up to RM 50,000. fi88 VIP members enjoy higher withdrawal limits depending on their VIP membership tier. If you need to withdraw beyond the daily limit, contact live chat support for assistance with large transaction management.
For the security of your account, fi88 requires withdrawals to be made to a bank account or e-wallet that has been registered and verified under your name. You may register more than one bank account in your profile settings. Each new bank account added requires a brief verification before it can be used for withdrawals — this is a standard protection measure to prevent fraud.
A withdrawal request may be rejected for several reasons: bonus wagering requirements have not been met, account verification is incomplete, bank account details do not match the name on your fi88 account, or the request exceeds the daily withdrawal limit. Check the rejection details in your account notifications. If you are unsure of the reason, the fi88 support team is ready to clarify and help resolve the issue.
Bonus & Promotions
Everything you need to know about bonus claims, wagering requirements and fi88 promotions.
The fi88 welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure you register a new account through the official fi88 website and make a first deposit that meets the minimum requirement. The bonus will appear in your account bonus balance. If the bonus is not credited after your first deposit, contact live chat support within 24 hours with proof of deposit for a manual claim.
Every fi88 bonus has its own wagering requirements clearly stated in the promotion terms. Generally, you are required to wager the bonus amount a number of times (typically between 3x and 8x) within a set period before the bonus funds can be converted to cash balance and withdrawn. Check the current promotions page for the latest wagering requirements on each bonus offered.
Yes, fi88 offers weekly cashback for all registered members. The cashback percentage is calculated based on your net losses over the week and is automatically credited every Monday. VIP members enjoy a higher cashback percentage compared to regular members. There are no strict wagering requirements for cashback — funds are credited as cash balance that can be used immediately or withdrawn.
Yes, you can choose to opt out of any bonus by simply not claiming the offers displayed. Some bonuses are credited automatically — if you do not want them, contact live chat support before making a deposit and state your preference to decline the bonus. Playing without a bonus means no wagering requirements need to be met before withdrawal, giving some players greater flexibility.
Games
Questions about Sports Betting, Live Casino, Slots and other games at fi88.
fi88 offers betting on over 30 sports including football, basketball, tennis, badminton, cricket, hockey, rugby, volleyball, e-sports and many more. For Malaysian football fans, all major leagues are available — EPL, La Liga, Bundesliga, Serie A, Ligue 1, UEFA Champions League and the Malaysia Super League. Live betting is available for all major matches with real-time updated odds.
Yes, fi88 Live Casino features real human dealers streamed live via high-quality video. You can interact with the dealer through the live chat function during play. Available Live Casino games include baccarat, blackjack, roulette, Dragon Tiger, Sic Bo and a variety of popular Asian games. The casino studio operates 24 hours a day to accommodate players across all time zones.
Fish Shooting Games are a hugely popular arcade game genre in Malaysia — you shoot fish and sea creatures using a cannon to win credits. The bigger the fish you take down, the higher the reward. fi88 offers a wide range of fish shooting game variants with high-quality graphics. Visit
Fish Shooting Games page for more information and gameplay guides.
Account Security
Protect your fi88 account with best security practices and the latest protection features.
Log in to your fi88 account and go to "Account Settings", then select "Security". Click "Enable Two-Factor Authentication" and follow the instructions to link your phone number. Once activated, every login attempt from a new device will require a 6-digit OTP sent to your phone. 2FA is a strongly recommended security layer for all fi88 users.
Act immediately: (1) Change your fi88 account password right away, (2) Review your login history and account activity for any actions you did not perform, (3) Contact fi88 live chat support to report the incident and request a temporary account freeze if necessary, (4) Change the password of the email address linked to your fi88 account. Remember — fi88 will never ask for your password or OTP code through any communication channel.
fi88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same technology used by major banks in Malaysia. Your personal information is stored on protected servers and will not be shared with third parties without your consent. The full fi88 privacy policy can be read at
Privacy Policy page.
Mobile App
Guide to downloading, installing and using the fi88 app on Android and iOS.
Visit
Download page on the fi88 website via your phone's browser. Click the APK download button for Android and follow the installation instructions. Since the fi88 app is distributed directly (not through the Google Play Store), you will need to allow installation from external sources in your Android settings — go to Settings > Security > Allow Unknown Sources. This process is safe and only needs to be done once.
Yes, fi88 supports iOS devices including iPhone and iPad. iOS users can download the fi88 app via
App page by following the iOS-specific installation instructions. In addition, the fi88 mobile website is fully optimised for Safari on iOS — you can add a shortcut to your iPhone home screen for an experience nearly identical to a native app.
For Android, the minimum required version is Android 6.0 (Marshmallow) or above with at least 2GB of RAM. For iOS, iOS 12 or above is required. The fi88 app is designed to be lightweight and optimised to run smoothly even on mid-range devices. A stable 4G or Wi-Fi connection is recommended for the best live betting and Live Casino experience without interruption.
VIP Program
Learn more about the privileges and how to upgrade to fi88 VIP status.
fi88 VIP status is awarded based on your total deposit amount and gaming activity. The more active you play and the higher your cumulative deposits, the faster you advance to higher VIP tiers. The fi88 VIP Program has multiple tiers with progressively greater benefits. Visit
VIP page to view the eligibility requirements and full benefits of each membership tier.
fi88 VIP members enjoy a range of exclusive privileges — higher withdrawal limits, cashback at greater percentages, exclusive reload bonuses, access to special VIP promotions, a dedicated personal account manager, priority support with faster response times, invitations to exclusive events, and special birthday gifts. The fi88 VIP programme is designed to reward the loyalty of consistent players.
fi88 VIP status is reviewed periodically based on your account activity over a given period. If your gaming activity drops significantly, your VIP status may be reassessed in accordance with the prevailing VIP program policy. However, fi88 always gives VIP members advance notice before any status change is made. For more details on VIP status maintenance policy, check the
VIP or contact your VIP account manager.